Privacy Policy

Last Updated: October 20, 2025
Effective Date: October 20, 2025

1. Introduction

Welcome to Comfort Restorations (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information in a responsible way. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.comfortrestorations.com (the “Site”), engage with our services, sign up for communications (including SMS/text messaging), or otherwise provide information to us.

By using our Site or giving us your personal information, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the Site or provide your information.

2. Information We Collect

We may collect the following categories of personal information:

Contact information: Name, email address, phone number, mailing address.
Account/transaction information: If you request a quote, engage our services, we may collect property address, insurance-claim details, job site address, project scope.
Communication data: When you contact us (via forms, phone, SMS/text), we may record the content of communications, timestamps.
Usage and technical information: IP address, browser type, device information, pages visited on our Site, how you use our services.
Marketing information: Preferences for receiving communications (email, SMS/text), opt-in or opt-out settings.

3. How We Use Your Information

We use your personal information for such purposes as:

Providing, operating, maintaining, and improving our services and Site.
Responding to your inquiries, scheduling appointments, providing quotes, performing contract work.
Sending you service-related communications (including SMS/text messages) if you have provided your phone number and consent to receive them.
Marketing and promotions (email, SMS/text) with your consent.
Complying with legal obligations, insurance/contract requirements, and our business operations.

4. SMS/Text Messaging & Consent

Because we send text messages as part of our service and marketing efforts, we require your explicit consent. By providing your mobile phone number and opting in, you agree to receive automated and non-automated SMS/text messages from us regarding our services, offers, updates, or other communications. Standard message & data rates may apply. You may reply “STOP” to opt out of future SMS/text communications, or “HELP” for help instructions. You may also contact us at info@comfortrestorations.com to withdraw your consent. Even if you opt-out of marketing SMS/text messages, you may still receive non-marketing communications (important service updates) as permitted by law.

5. Disclosure of Your Information

We may disclose your personal information as follows:

Service providers and contractors who help us operate our business (e.g., cloud hosting, SMS/text messaging platform, payment processing).
Insurance companies, adjusters, legal advisors (in case of an insurance claim or project).
Legal & regulatory authorities when required by law (e.g., subpoenas, legal process) or to protect our rights, safety, or property.
Business transfers: If we are involved in a merger, sale, or acquisition, your personal information may be transferred.

6. Data Security & Retention

We take commercially reasonable steps to protect the security of your personal information, including technical, administrative, and physical safeguards. However, no system is entirely secure and we cannot guarantee absolute security.

We retain your personal information for as long as needed to fulfill the purposes described in this Privacy Policy — for example, until you opt-out, we have completed a project and satisfied contractual/insurance obligations, or as required by applicable law.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, update or delete your personal information.
Object to or restrict certain processing of your data.
Withdraw your consent to receive marketing communications (SMS/text or email) at any time by replying “STOP”, or contacting us at info@comfortrestorations.com.
Lodge a complaint with a supervisory authority if you believe we have violated data protection laws.

8. Third-Party Links & Services

Our Site may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of such third parties. You should review their privacy policies separately.

9. Children’s Privacy

Our services are not directed to children under 13 (or higher age as required by local law). We do not knowingly collect personal information from children under the applicable age. If you believe we have inadvertently collected such information, please contact us to request deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you by posting the “Last Updated” date at the top. You are encouraged to check the policy periodically. Continued use of our Site or services constitutes your acceptance of any updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us at:

Comfort Restorations
1029 Ford Street
Colorado Springs, CO 80915
Phone: 719-439-0611
Email: info@comfortrestorations.com