After hail destroyed the roofs in her central Colorado Springs neighborhood, Susan Monroe initially put off having her own roof inspected for damage. Many homeowners procrastinate doing hail repairs, but Ms. Monroe had a unique concern.
How Do You Know Who to Trust with Hail Damage?
“There were so many roofing contractors driving around then, fly by night. They’d take your first payment then never be heard from again.” As a homeowner, she said, “you’re at the mercy of the contractor. It’s hard to know who to trust.”
Monroe wanted to get the job done well, not just done quickly, so she took her time finding the right contractor. Once all of her neighbors had gotten their roofs replaced, she went around to ask what companies they’d been impressed with.
None of her neighbors had an answer.
“My neighbors wouldn’t recommend anyone they’d worked with!” She said many of them weren’t happy with the work and they “didn’t want to be responsible” if she also had a disappointing experience.
A Woodpecker Rushes the Process
Not long after the hail storm, a Northern Flicker woodpecker made a mess of Monroe’s soffit. The contractor she hired to repair the bird damage noted hail damage on her roof and recommended Comfort Restorations. (We love when that happens!)
The Right Team Earns Trust
From the first appointment, Monroe was at ease with Team Comfort. “You can tell a lot by the professionalism and demeanor of the team,” she said. “You can tell they know what they’re talking about.”
After the strong first impression, our office staff and field crews maintained her trust throughout the project. Monroe retired early to care for her parents out of town, so managing the schedule was a big consideration. She was impressed with how easy communication and timing were, as well as how polite everyone was, especially our roofing crew.
An Insurance Success Story
Reflecting on the entire process from introduction to job completion, it looks like her patience and study paid off in finding just the right contractor. Ms. Monroe told us, “I’ve been a homeowner since 1994 and I’ve never had an insurance claim. I wouldn’t have known what to do at all! Your team worked with my insurance so I didn’t have to manage the minutiae. Your company is wonderful!”
Ms. Monroe beams when she sees or speaks about her new roof. She considers it one of the most beautiful in the neighborhood, a quality few people can say about their roof! We are always thrilled when our customers are thrilled and we look forward to providing equal or better service for the lifetime of her home.
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